Reference Services are concerned with resolving information needs of users in response to a particular question/query, interest, assignment, or problem, and building a positive relationship with them; these services are envisaged as consultations in which library staff recommend, interpret, evaluate and, or use information resources to help others meet particular information needs. Reference transactions can take place on a one-to-one basis, whether it is in person or virtually or on the telephone. Reference librarian in PSU libraries afford all such above mentioned services, design and update library website, besides library mobile web interface, answer the diverse queries, regardless of the form through which queries arise or through which answers are delivered. The three common types of reference queries/questions are ready reference queries, research questions, and bibliographic verification. Our reference librarians give due concern to users advisory to put the right information resources in the hands of the right user.
Our reference librarian also conducts information literacy and metaliteracy services.
Users of today have a vast array of skills, needs, and expectations; hence we have reshaped our reference services to reflect the way they think and work, strengthened our connections with faculty and students; expanded outreach services to bring resources and expertise of the library to the university community and beyond, and developed our metaliteracy programs to firmly establish the library in the minds of our users as a rich information environment, an ever ready source of help in navigating that environment, and a significant supporting partner in teaching, learning and research. A considerable part of the library information resources are no longer predominantly accessed in person; Reference librarians are nowadays occupied with reaching users, and seeking better integration with our community, and this is the core mindset of the preemptive approach that adopts a more opportunistic delivery of information resource and services; thus encouraging interaction with users in their own environment.