Theme 2

Management, Governance and Quality Assurance

Choose a Goal.

Goal 1

Sustain PSU alignment to national and international quality standards of higher education

Goal 2

Enhance quality culture and governance

Goal 3

Capitalize on benchmarking data to guide decision making

Go Back

Goal 1: Sustain PSU alignment to national and international quality standards of higher education

Objectives

2.1.1 - To obtain and maintain national program and institutional accreditations

KPIs

P.S.3.1 Proportion of Programs that pass annual audits for the EEC-NCAAA documentation

See Initiatives

2.1.2 - To obtain international accreditation for eligible programs

NTP 2020 Strategic Objective
Ministry of Economy SO 3
Improve planning and implementation efficiency
Ministry of labor SO 4
Develop quality standards and technical professional accreditation

NCAAA Standards
3.2

Goal 2: Enhance quality culture and governance

Objectives

2.2.1 To strengthen the implementation of PSU Quality Management System (QMS)

KPIs

P.S.5.1 Stakeholders overall satisfaction rating of the quality of the services provided by various academic and administrative offices during the past year

See Initiatives

2.2.2 To foster the accessibility and the usage of institutional key information by all stakeholders

KPI

P.S.2.2 Stakeholder satisfaction of information accessibility

See Initiatives

2.2.3 To reinforce PSU’s approach in improving academic and administrative governance

KPI

S.2.1 Stakeholder evaluation of Policy Handbook including administrative flowchart and job responsibilities (Average rating on the adequacy of Policy Handbook on a five-point scale)

See Initiatives

2.2.4 To improve organizational performance by optimizing business processes across the university

KPI

P.S.3.2 Processes re-engineered or optimized

See Initiatives

NTP 2020 Strategic Objective
Ministry of Economy SO 3
Improve planning and implementation efficiency
Ministry of labor SO 4
Develop quality standards and technical professional accreditation

NCAAA Standards
2, 3.1, 3.2, 3.4

Goal 3:Capitalize on benchmarking data to guide decision making

Objectives

2.3.1 - To strengthen the KPI management process

KPI

P.S.3.3 Stakeholder satisfaction of KPI management process

See Initiatives

2.3.2 - To enhance national and international benchmarking processes

NTP 2020 Strategic Objective
Ministry of Economy SO 3
Improve planning and implementation efficiency
Ministry of labor SO 4
Develop quality standards and technical professional accreditation

NCAAA Standards
3.4, 3.5

Action Plan

#	Actions	Deliverables	Time Frame	Required Resources	Responsible
1	Prepare the documents for reaccreditation	SSRI, SESI, updated evidences for all standards SSRP, SESP and eligibility documents	As per the Accreditation Calendar	Institutional support	EAAC in collaboration with concerned units
2	Monitor the process of institutional and program accreditation and reaccreditation	NCAAA Interim reports SSRP, SESP and eligibility documents	As per the Accreditation Calendar	Institutional support	EAAC
3	Ensure the effective implementation of all remedial actions	Action plan progress report (for institution and programs)	As per the Accreditation Calendar	Institutional support	DQAD in collaboration with EAAC
4	Analyze NCAAA institutional and program reports for continuous improvement	PSU accreditation review report	After each accreditation (cycle)	Institutional support	QAC in collaboration with EAAC

Action Plan

#	Actions	Deliverables	Time Frame	Required Resources	Responsible
1	Assess all programs’ eligibility for international accreditation	Eligibility reports	As per the Accreditation Calendar	Consultant fee	College Deans and EAAC
2	Apply for international accreditation for identified eligible programs	As per the requirements of the accreditation body	TBD	As per the requirements of the accreditation body	College Deans and EAAC
3	Implement corrective actions to ensure the eligibility of programs	As per the requirements of the accreditation body	TBD	Consultant fee Expenditure on needed resources	College Deans and EAAC
4	Obtain ABET accreditation for engineering and technology programs	ABET SSR and supporting material	Spring 2018 – Spring 2023	ABET fees Consultant fee	CCIS Dean and COE Dean and EAAC
5	Obtain AACSB accreditation for business programs	AACSB SAP and iSER reports	Spring 2018 – Spring 2022	AACSB fees Consultant fee Sedona Software fees	CBA Dean and EAAC

Action Plan

#	Actions	Deliverables	Time Frame	Required Resources	Responsible
1	Assess the current PSU QMS	Gap analysis report	Spring 2018	Institutional support	DQAD
2	Plan for implementation of the enhanced QMS	Recommendations for improvement	Spring 2018	Institutional support	QAC
3	Review and update the institutional roles & responsibilities in accordance with the QMS	Implementation plan and project charter	Fall 2018	Institutional support	DQAD in collaboration with EAAC
4	Review and enhance the Policies and Procedures Manual (PPM)	Updated PSU organizational handbook	Fall 2018	Institutional support	DQAD-QAC and IPC in collaboration with policy owners
5	Revise and approve all templates, reporting, and communication documents	Updated templates Updated reports Updated communication documents QMS Handbook	Spring 2019	Institutional support	DQAD
6	Conduct an internal quality audit of academic and administrative policies	Procedure for internal quality Audit Internal quality audit Internal Program Quality Audit Checklist	Spring 2020	Institutional support	QAC
7	Integrate the developed QMS within a software solution (automation)	Automated QMS (software or a module in PSU IT framework)	Spring 2020 – Fall 2021	I.T. resources	DQAD and ITC
8	Assess and evaluate the effectiveness of the implemented QMS (continuous improvement of the QMS)	QMS effectiveness report	Spring 2018 – Fall 2023	Institutional support	DQAD-QAC

Action Plan

#	Actions	Deliverables	Time Frame	Required Resources	Responsible
1	Identify and define the key information and their endusers	PSU key information booklet	Spring 2018	Institutional support	DQAD-CSI in collaboration with concerned units
2	Formulate a policy on PSU key information acquisition, storage, confidentiality and usage	Policy on key information	Fall 2018	Institutional support	DQAD-CSI, DQADQAC, UC in collaboration with IPC
3	Automate the process of key data access by their authorized stakeholders	Software/module within PSU IT platform	Fall 2018	I.T. resources	CSI and ITC

Action Plan

#	Actions	Deliverables	Time Frame	Required Resources	Responsible
1	Follow-up on NCAAA institutional review recommendations	Progress reports Completion reports	Spring 2019	Institutional support	EAAC in collaboration with IEC
2	Disseminate significant decisions made by PSU governing bodies	Meeting minutes / presentation	Spring 2018 – Spring 2023	Institutional support	Rector, VRAFA, VRAA, IEC and PRMC
3	Conduct a benchmarking exchange with national and international universities on governance approaches	Governance Benchmarking report	Fall 2018	Institutional support	EAAC, DQAD-CSI and IAO
4	Review the university governance structure at all levels (Board of trustees, University council, Deanships, Colleges, centers, committees, and advisory boards) based on the benchmarking outcomes	Updated University governing structure	Spring 2018 – based on annual benchmark data	Institutional support	EAAC, IEC and UC
5	Develop a policy on BOT and University Council roles, responsibilities, delegation of authority and risk management with reference to MOE bylaws	Governance policies	Fall 2018 – Spring 2020	Institutional support	IEC, UC BOT
6	Conduct a periodic review of adherence to governance policies	Governance Policies audit report	Fall 2018 – Spring 2020	Institutional support	IEC BOT
7	Establish accountability practices at all levels (strategic, tactical, operational)	Accountability report	Fall 2018 – Spring 2020	Institutional support	IEC BOT
8	Facilitate the development and alignment of college and unit strategic plans as appropriate	Aligned college plans	Spring 2018 – Spring 2020	Institutional support	Colleges and units in collaboration with SPDC

Action Plan

#	Actions	Deliverables	Time Frame	Required Resources	Responsible
1	Establish business processes documentation	Process documentation template Archived PSU processes	Fall 2018	Institutional support	DQAD-QAC in collaboration with business process owners
2	Review and update business processes	Business process improvement plan Revised business processes document	Fall 2019	Institutional support	DQAD-QAC and business process owners
3	Identify and prioritize business processes to be automated in a software solution	List of processes to be automated Software or a module in PSU IT platform	Spring 2020	I.T resources	DQAD-QAC and ITC

Action Plan

#	Actions	Deliverables	Time Frame	Required Resources	Responsible
1	Review and streamline the KPI management process	KPI management procedures	Fall 2018	Institutional support	DQAD-CSI
2	Implement PSU’s KPI Framework	KPI handbook	Spring 2019	Publication fees	DQAD-CSI
3	Establish a mechanism for the use of KPI data analysis and feedback to support the decision-making process	KPI usage report	Fall 2019	Institutional support	DQAD in collaboration with IEC
4	Raise awareness on the KPI framework and its usage for the decision-making process	Activity reports	Fall 2019	Institutional support	DQAD-CSI
5	Implement the automated KPI management process	Software or a module within PSU ITC platform	Spring 2019	I.T. resources	DQAD-CSI and ITC

Action Plan

#	Actions	Deliverables	Time Frame	Required Resources	Responsible
1	Review and update the policy for benchmarking with partner institutions	Updated KPI benchmarking policy	Spring 2018	Current policy	DQAD-CSI and UC
2	Expand benchmarking agreements with regional and international institutions	MOUs with other HEIs	Spring 2018 – Spring 2023	Institutional support	IAO and IMC
3	Expand benchmarking activities with institutional partners on a regular basis	Benchmarking activity report	Fall 2018 – Spring 2020	Institutional support	CSI in collaboration with departments and units

Contact

Events

Directory

Sports Facilities

Browse Undergrad Majors

Browse Grad Programs

Central Library

eduHUB

The Dean's List

Research

News

Videos

Taif

Theme 2

Management, Governance and Quality Assurance

Goal 1

Sustain PSU alignment to national and international quality standards of higher education

Goal 2

Enhance quality culture and governance

Goal 3

Capitalize on benchmarking data to guide decision making

Goal 1: Sustain PSU alignment to national and international quality standards of higher education

Objectives

KPIs

KPI

Goal 2: Enhance quality culture and governance

Objectives

KPIs

KPI

KPI

KPI

Goal 3:Capitalize on benchmarking data to guide decision making

Objectives

KPI

KPI