Reference Services Policy
The main purpose of this policy is to provide with a policy document that outlines the general guidelines to provide reference services at Central Library. Another purpose of the policy is to devise a uniform standard of reference service at Central Library.
- Reference Services: All the functions performed by a professional and trained librarian to fulfil the learning, research, teaching and information needs of library users.
- Information Resources: Resources in library that provide information to library users. This may include but not limited to books, journals, coop reports, thesis & dissertations, databases, e-books, e-journals, standards, conference papers, and research articles.
- Reference Desk: An instruction and assistance counter at library where users can seek help in finding their required resources/information.
- Reference Librarian: A librarian responsible for providing the required information and instruction to patrons, answering user queries, performing user tailored information.
- Library Orientation: The activities and programs prepared for developing users information skills, and instructing users on how to search, locate and acquire their required information properly, quickly and independently.
- Policy Statement
Reference service at the Central Library is an important element to support libraries’ defined objectives, vision and mission. Central Library provides high quality reference services to all PSU users. Library staff answers user queries, whether received through telephone, email, or in-person visit to reference counter.
Professional librarians having at least master degree in library science or related field during the opening hours of library provide the service. Users with disabilities are treated amiably, with dignity and respect.
Central Library orientation services are planned to develop user skills, to search, discover, evaluate, access, and use relevant print and electronic resources. Reference librarians at Central Library contribute to orientation activities by organizing orientation programs and preparing information literacy tools and guides.
- Bibliographic Requests: Checking the availability of required material by searching OPAC and online subscribed databases, and physical library holdings on shelves.
- Ready Reference: Answering short questions using already available print and online reference sources.
- Standard Reference: Providing answers to queries that are time consuming and complex in nature.
- Bibliographic Instruction: Instructing library users to self-sufficiently use library resources, services and facilities, which include library OPAC, specialized reference sources, and online subscribed databases.
- Readers’ Advisory: Suggesting particular information sources to readers, based upon the knowledge of accessible print, AV and online resources.
- Referrals: Referring library user to other library unit, department/college, or to an appropriate professional. Reference Librarian may find it necessary or suitable to refer users to other sections, and units of the library whose staff possesses in-depth expertise or knowledge needed to fulfil user needs satisfactorily.
- Technology Instruction: Instructing users to use IT, equipment, online resources such as OPAC, subscribed databases, and MS Office etc. Users with complex questions that require in-depth and professional IT skills, and/or seeking help in using library’s IT infrastructure and equipment like scanners, self-check system, printers or photocopiers are referred to Systems Librarian.
- Help in Class Assignments: Reference librarian helps students and other users locating information and sources for their class assignments and projects. He is not supposed to do assignments and projects on student’s behalf.
- Non-PSU Users: Non-PSU users are welcomed at Central Library. Queries of PSU users are preferred over the users that are not affiliated with PSU in case the Reference Librarian receive queries from the both simultaneously.
- Legal Questions: Reference librarian can help users in finding the relevant legal materials. He is not required to explain the material, being not expert in the field.
- Medical Information or Advice: Librarian at reference desk is not authorized to provide medical information or advice to users, instead he can provide users with published information resources related to wellness, safety and physical fitness for reference.
- Learning Management System: Reference Librarian may provide basic help to the students accessing the LMS. Users may be referred to the respective teacher or ITC for technical and complex problems.
- Prioritizing the Queries: Services at reference desk are provided on first come first served bases when multiple users seeking for help. If the query of first user is time consuming, then users with briefer questions are served first.
- Low Use Periods: At low use periods, Reference Librarian may work on other tasks, do shelving and shelf reading, read professional and subject related literature for professional development and conduct subject related research.
This policy is applicable to the staff of Central Library. As policy is prepared to provide service to users, so faculty, students, alumni and staff of PSU and non PSU users are also the indirect target audience of this policy.
Violation of this policy may be considered as deviation from library standards and procedures.
Computers and Internet Use Policy
The purpose of this policy is to provide guidelines to use the computers and other associated equipment at Central Library.
- Eatables: items that are used as food
- Research Database: a database that contains research material (research papers, standards, patents, ebooks, conference papers etc.), and is available online.
- OPAC: Online Public Access Catalogue - an online portal designed for users to check the availability of library holdings.
b. Policy Statement
Computers at Central Library can be used for searching online database, OPAC and other educational purposes. Computers at Libraries are shared resources and needs of other waiting users are taken into consideration. Necessary softwares are installed on library computers so that students may use these for preparation of their assignments and projects. Below are general guidelines for acceptable use of computers.
- Use of internet and computers at Central Library is meant for academic purposes. Use of these computers for illegal and commercial purposes is forbidden.
- An activity that breaches the network security is not allowed.
- Users are expected to refrain from acts that obstruct the functioning of computers.
- Computers can be reserved for class assignments by respective teacher. A formal application to the Directors of Libraries is sent in this regard.
- Eatables are not allowed while using the computers at library.
- By respecting other users’ needs, students are expected to leave the computers as and when finish his/her work.
- Users are not allowed to install softwares on Library computers. Only authorized staff from ITC can do it.
- Users should avoid copyrights violations while using internet on library computers.
To use the library computers, users are required to do the following:
- Entering PSU provided username and password. These credentials are the same that are used to check the PSU email.
- Use the computers for required purpose. Users may print out papers using networked printers at libraries.
- Users must log off before leaving the computers.
Library staff, ITC staff, faculty, student and administrative staff at PSU.
Violation of policy guidelines may leads to verbal or written warning. Disciplinary action may be taken in a serious violation.